In general, a knowledge base is a centralized repository of information. A public library and a database of related information about a particular subject are considered examples of knowledge bases. In relation to IT, a knowledge base is a machine-readable resource for the dissemination of information, generally online or with the capacity to be put online. Knowledge bases are an integral component of knowledge management systems. They are used to optimize information collection and information organization and retrieval. 

A well-organized knowledge base can save a business time & money by decreasing the amount of employee time spent searching for information about tax laws, company policies and procedures or just about any other subject. It can give customers access to information that would otherwise require contact with an organization's staff. This capability simplifies interaction for both the customer and the organization.

Knowledge bases usually contain self-service reference data that employees or customers can use to troubleshoot and learn about a product, service, department or other topic. The data contained in a knowledge base can be gathered from various sources.

There are internal and external knowledge bases. Internal knowledge bases contain data to help employees of a company, including information such as the following:

• human resources onboarding material for new employees;
• content creation guidelines for writers
• company legal or benefits policies
• templates and forms
• archived content
• instructions for using internal applications
• best coding practices for various tasks and jobs
• billing information
• software documentation and specifications
• how-to instructions and videos
• tutorials
• troubleshooting information
• company knowledge or "about" pages
• shipping information
• frequently asked questions, or FAQs
• account settings
• product screenshots and information
• copyright and legal information
• archived content

With qBase Support / Messaging, ongoing support has never been more accessible. Have a question or need assistance beyond the Training / Tutorials, Knowledge Base, and your system's admin? Simply drop a message, and responsive support team will be right there to lend a helping hand. Whether you're facing technical issues or seeking advice, our messaging platform offers a convenient way to address your concerns promptly and efficiently. Experience unparalleled customer service with qBase Support and revolutionize the way you handle support needs within your organization.

qBase's Training and Tutorial Solution serves as invaluable resources for users to quickly learn and master the most common or repeated tasks associated with a particular product or service. These pages are meticulously crafted to provide step-by-step instructions accompanied by walkthrough videos, offering users multiple avenues to grasp the material effectively. By breaking down complex processes into digestible chunks, these resources empower users to navigate through tasks seamlessly, regardless of their prior experience or expertise level.

Ultimately, qBase's Training and Tutorial Solution plays a pivotal role in enhancing user experience and fostering proficiency. By providing clear and concise written instructions, coupled with multimedia elements for visual learners, these resources empower users to become proficient in using the product or service efficiently. As a result, organizations can streamline operations, reduce support overhead, and cultivate a more knowledgeable and self-sufficient user base, leading to improved overall satisfaction and success.

Introducing our cutting-edge Organization Roster functionality — the ultimate solution for seamlessly managing your team's information. With just a few clicks, you can effortlessly add your organization's staff, faculty, volunteers, and more, along with their vital contact details. No more tedious data entry or scattered information — streamline your organizational structure like never before.

Elevate your organization's efficiency with qBase's cutting-edge Calendar and Timeline Solution. Say goodbye to the chaos of missed meetings and overlooked deadlines as your organization's events are now available in one central hub. From team meetings to client appointments and important deadlines, our intuitive platform ensures that nothing slips through the cracks, keeping your team on track and in sync.

The qBase dynamic News/Blog Solution is the ultimate tool for keeping your community engaged and informed! With our user-friendly platform, admins have the power to craft and publish information, updates, and announcements effortlessly. Whether it's sharing news, important updates, or upcoming events, our intuitive interface puts timely control of information in your hands.